Payment & Refund Policy

1. About this Policy

This Payment & Refund Policy explains how payments for 1NDEKS membership are processed and the circumstances in which a refund may be considered.

This policy forms part of the Terms of Service.

2. Membership Payment

The applicable membership fee is displayed before checkout.

By submitting payment, you authorize the relevant payment processor to charge the amount shown at checkout using your selected payment method.

Membership activation is subject to successful payment confirmation and completion of the applicable 1NDEKS registration process.

3. Lifetime Membership

Where 1NDEKS membership is offered as a lifetime membership, the fee is a one-time membership payment rather than a recurring subscription, unless a different arrangement is clearly stated before payment.

Lifetime membership refers to continued membership access subject to the Terms of Service, service availability, applicable law and the continued operation of the relevant 1NDEKS service.

4. General Refund Rule

Once payment has been successfully completed, the membership has been activated and a unique 1NDEKS number or place has been assigned, the membership fee is generally non-refundable.

This reflects the permanent numbering structure of 1NDEKS and the fact that an assigned place becomes part of the service's membership record.

Nothing in this policy limits any refund or consumer right that cannot lawfully be excluded under applicable law.

5. Circumstances Where a Refund May Be Given

A refund may be considered where appropriate, including in cases such as:

• duplicate charges for the same intended membership;
• a payment processing error;
• successful payment where 1NDEKS fails to deliver or activate the membership;
• exceptional circumstances reasonably accepted by Dini Utara Sdn. Bhd.;
• where a refund is required by applicable law.

6. Duplicate Payments

If you believe you have been charged more than once for the same intended transaction, contact 1NDEKS support with the relevant payment information.

Verified duplicate charges may be refunded to the original payment method where technically and legally possible.

7. Payment Errors

If a payment is completed incorrectly because of a payment processing or technical error, 1NDEKS may investigate the transaction and take appropriate corrective action.

This may include completing the intended membership activation, correcting the transaction record or issuing a refund where appropriate.

8. Failure to Deliver Membership

If payment is successfully collected but 1NDEKS is unable to deliver the paid membership and the issue cannot reasonably be corrected, a refund may be issued.

9. Effect of a Refund on an Assigned 1NDEKS Number

If a refund is issued after a unique 1NDEKS number or place has already been assigned, that number or place may be permanently retired.

A retired number will not be reassigned to another member.

This is intended to preserve the integrity, sequence and historical record of the 1NDEKS numbering system.

10. Membership Cancellation or Termination

Choosing to stop using 1NDEKS does not automatically create a right to a refund.

Suspension or termination of membership because of a violation of the Terms of Service or Community Guidelines does not normally entitle the member to a refund, except where required by applicable law or otherwise determined by Dini Utara Sdn. Bhd.

11. Refund Method

Approved refunds will generally be returned through the original payment method where possible.

The time required for a refund to appear may depend on the payment provider, bank, card issuer or other financial institution involved.

12. Currency and Payment Provider Charges

Your bank, card issuer or payment provider may apply foreign exchange, conversion, international transaction or other charges independently of 1NDEKS.

Unless required by law or caused directly by an error attributable to 1NDEKS, such third-party charges are not generally refundable by 1NDEKS.

13. Chargebacks and Payment Disputes

If you believe a payment was made in error, we encourage you to contact 1NDEKS support first so the issue can be investigated.

Fraudulent, abusive or knowingly false payment disputes may result in restriction or suspension of the associated membership.

14. Requesting a Refund Review

To request a refund review, contact support@1ndeks.com.

Please provide enough information for us to identify the transaction, such as your membership email address, payment date, transaction reference where available, and a short explanation of the issue.

15. Changes to this Policy

This policy may be updated from time to time to reflect changes to the service, payment processes, operational practices or applicable legal requirements.

The effective date shown on this page will be updated when the policy is revised.

16. Contact

Questions regarding payments or refunds may be sent to support@1ndeks.com.

Dini Utara Sdn. Bhd.
SSM Registration No. 1520782-K
D32-2, 1st Floor, Block D
Yoshi Square, Lot 67, Section 63, KTLD
Jalan Pelabuhan
93450 Kuching, Sarawak, Malaysia

Website: 1ndeks.com